Ticket Exchange Policy

Ticket Exchanges are offered to season subscribers only in accordance with the policy below. No refunds or exchanges are available for single admission ticket purchases.

Requests for ticket exchanges are limited to one (1) exchange per production and must be received in writing no later than one (1) week prior to the opening night of the production.

• Mail your tickets and a letter requesting an exchange of tickets to: Box Office/Ticket Exchange, Walpole Footlighters, P.O. Box 189, Walpole, MA 02081. Please mail only the tickets you are exchanging. We cannot honor an exchange request without the original ticket(s).
• Indicate in your letter the night you wish to attend, as well as an alternative night if possible. The middle weekend is usually very full; please consider the first or third weekends as alternates. We usually cannot give you the same seats as your original tickets.
• Be sure to include your name, address, and phone number in case there is a problem and we need to contact you. If your tickets were purchased under another name, as part of a group, for example, please include that name. It will help us to locate your records.
• You will receive a post card in the mail indicating that your exchange is completed. Your new tickets will be held at the box office and can be picked up on the night of the performance.

The Walpole Footlighters is an all-volunteer organization. We offer exchanges as a service to our subscribers, but it is simply not possible to honor requests for exchanges after the deadline. We are often 70% to 80% sold by then and there are not many available seats. Your cooperation in giving us ample notice of your request for an exchange is greatly appreciated.