Frequently Asked Questions for Subscribers
Q. Why does it take so long to get my tickets?
A. Subscriptions are handled by a small set of volunteers - ok, a single volunteer. We begin processing orders in early July. We try to process orders as they come in, but most of the order processing happens on the weekends. In addition, we sometimes must hold orders, particularly if you are asking to change your seats, the night you attend, or the number of tickets you are ordering. The subscribers who held seats in the previous year are handled first, and we hold their seats for a certain time before we release them. We do not start processing orders until the season and our fiscal year ends in June, and usually do not start mailing tickets until after Labor Day.
Q. I sent my order in late last year and lost my seats. Can I get them back?
A. We will try, particularly if there is a health issue (age, hearing, physical disability) that makes your need for particular seats critical. However, it is not always possible to restore seats once they have been released.
Q. I let my subscription lapse last year. Can I renew and get the same seats I had?
A. You can resubscribe, but you may not be able to get the same seats. If you let your subscription lapse for a year, your seats may have been purchased by another patron. We will try to give you the best seats we can. You might try changing to a less popular performance.
Q. Why doesn't anyone ever answer the box office phone?
A. Our box office is handled by a voice mail system. As a volunteer organization, we cannot afford to pay someone to staff the box office during the day. We pick up messages every business day and will try to call you back within one to two business days. There may be brief gaps in the summer because people are on vacation. On production days, we will try to call you back within a few hours.
Q. I asked for an aisle seat in the center section. Why didn't I get what I asked for?
A. We have only twenty-two center aisle seats. Many of those are held by long-time subscribers. Unless one of those subscribers releases their seats, we rarely have aisle seats available except in the back rows and in the side sections. Unless you have a disability and require an aisle seat or other accommodations, please indicate a second choice. You might also try changing to a less popular performance.
Q. I wanted a front row seat this year. Why couldn't I get one?
A. We have nine front row seats in the center section and three in each side section available for subscriptions for each performance. Many of those are held by long-time subscribers. Unless one of those subscribers releases their seats, we rarely have front row seats available. If you have hearing difficulties, please ask for an assisted hearing unit when you come to the theater. You might also try changing to a less popular performance.
Q. What's the best night for good seats?
A. We like to say that we have no bad seats (there are only 230 seats with eleven rows) so every row is fairly close to the stage! However, the Friday performance of the third week of the run usually has the most open subscription seats, followed by the first Friday. If you have a large party, we encourage you to choose one of those nights rather than the very popular second weekend. You can also try one of the matinees.
Q. I want additional tickets for the musical next to my season subscriptions. Is this possible?
A. It may be possible, but we might have to move your subscription seats. Since we have fewer subscribers for the matinees, seating is more open. On any other performance, there is a good chance that the seats next to you belong to another subscriber. Call the box office at 508-668-8446 and we will try to accommodate you.
Q. Do you have a group sales rate?
A. Yes, we do! If you have a group of 10 or more coming on the same night, call the box office at 508-668-8446 to order your tickets. Group tickets are $18 for non-musicals and $23 for musicals.
Q. Where are the best seats?
A. General theater wisdom is that the best seats are in the center section, three to ten rows back from the stage. Many people do not consider the front seats to be the best because you may have to view the stage at an angle. A theater is not a stadium; the best seats are usually in the middle. However, everyone has his or her own preferences and some people swear by the left and right sides of the house!
A. Subscriptions are handled by a small set of volunteers - ok, a single volunteer. We begin processing orders in early July. We try to process orders as they come in, but most of the order processing happens on the weekends. In addition, we sometimes must hold orders, particularly if you are asking to change your seats, the night you attend, or the number of tickets you are ordering. The subscribers who held seats in the previous year are handled first, and we hold their seats for a certain time before we release them. We do not start processing orders until the season and our fiscal year ends in June, and usually do not start mailing tickets until after Labor Day.
Q. I sent my order in late last year and lost my seats. Can I get them back?
A. We will try, particularly if there is a health issue (age, hearing, physical disability) that makes your need for particular seats critical. However, it is not always possible to restore seats once they have been released.
Q. I let my subscription lapse last year. Can I renew and get the same seats I had?
A. You can resubscribe, but you may not be able to get the same seats. If you let your subscription lapse for a year, your seats may have been purchased by another patron. We will try to give you the best seats we can. You might try changing to a less popular performance.
Q. Why doesn't anyone ever answer the box office phone?
A. Our box office is handled by a voice mail system. As a volunteer organization, we cannot afford to pay someone to staff the box office during the day. We pick up messages every business day and will try to call you back within one to two business days. There may be brief gaps in the summer because people are on vacation. On production days, we will try to call you back within a few hours.
Q. I asked for an aisle seat in the center section. Why didn't I get what I asked for?
A. We have only twenty-two center aisle seats. Many of those are held by long-time subscribers. Unless one of those subscribers releases their seats, we rarely have aisle seats available except in the back rows and in the side sections. Unless you have a disability and require an aisle seat or other accommodations, please indicate a second choice. You might also try changing to a less popular performance.
Q. I wanted a front row seat this year. Why couldn't I get one?
A. We have nine front row seats in the center section and three in each side section available for subscriptions for each performance. Many of those are held by long-time subscribers. Unless one of those subscribers releases their seats, we rarely have front row seats available. If you have hearing difficulties, please ask for an assisted hearing unit when you come to the theater. You might also try changing to a less popular performance.
Q. What's the best night for good seats?
A. We like to say that we have no bad seats (there are only 230 seats with eleven rows) so every row is fairly close to the stage! However, the Friday performance of the third week of the run usually has the most open subscription seats, followed by the first Friday. If you have a large party, we encourage you to choose one of those nights rather than the very popular second weekend. You can also try one of the matinees.
Q. I want additional tickets for the musical next to my season subscriptions. Is this possible?
A. It may be possible, but we might have to move your subscription seats. Since we have fewer subscribers for the matinees, seating is more open. On any other performance, there is a good chance that the seats next to you belong to another subscriber. Call the box office at 508-668-8446 and we will try to accommodate you.
Q. Do you have a group sales rate?
A. Yes, we do! If you have a group of 10 or more coming on the same night, call the box office at 508-668-8446 to order your tickets. Group tickets are $18 for non-musicals and $23 for musicals.
Q. Where are the best seats?
A. General theater wisdom is that the best seats are in the center section, three to ten rows back from the stage. Many people do not consider the front seats to be the best because you may have to view the stage at an angle. A theater is not a stadium; the best seats are usually in the middle. However, everyone has his or her own preferences and some people swear by the left and right sides of the house!